Dependent Eligibility Audit: Enables employer groups to reduce benefit plan expenses by removing ineligible dependents.

Call Center Support: Provides additional employee support for enrollment, claims and eligibility questions and more.

Consolidated Billing: Eliminates bill reconciliation and streamlines the premium remittance process.

COBRA Administration: Provides enrollment, communication and management of COBRA and HIPAA.

Employee Communication: Re-enforces web-based communication with hard copy and video supplements.

Document Storage: Enables employers to store and retrieve various documents such as W-4 forms, employment applications and pay stubs.

Call Center

BeneLink's call center is a wrap around service that utilizes your BeneLink Connect or BeneLink Advocate system to assist your employees or clients with enrollment, claims and eligibility questions throughout the year. The call center can be used in combination with the systems' employee self-service features.

Call center representatives can support both English and Spanish speaking callers. Direct lines with employer or agency customized greetings are available for clients using BeneLink's call center.

Call center clients also have access to call center reports that address specific performance metrix such as call volume and time to resolution.